FAQ

How long does delivery take?

We use International EMS and or Express with tracking. Like ALL generic ED meds websites, our medicines  must be imported from India (who are the world's Number One generic medicine manufacturers). Once payment has been processed you will receive a Payment Receipt. Delivery will be between 5 and 10 BUSINESS days after this to anywhere in Australia. On average delivery is a week. We have to use Registered Mail which requires a signature due to the nature and value of the shipments. If you are not home the Australia Post Courier will leave a card. This card tells  you which local Post Office to go to where you can pick up your item. And yes - we do ship to PO Boxes and to Australia Post Parcel Collect addresses.


Why did I not get an order confirmation email from you?

Please be very sure to check your SPAM or JUNK email folders for our messages as many email applications will place shopping cart messages into the Spam or Junk folder now days. Then add us as a "friendly" or "safe" email source.


How do I arrange an order?

Just browse items and add to the shopping cart. When you check out you will need to create an account if you are a new customer. All the account, checkout and payment pages are secured by 128bit SSL (Secure Socket Layer) technology.


What medicines can I arrange for importation?

You can legally buy viagra online and receive medications for the treatment of erectile dysfunction (ED). ED medications contain either Sildenafil Citrate, more commonly known as Generic Viagra, Tadalafil more commonly known as Generic Cialis or Vardenafil more commonly known as Generic Levitra.


Do I need to send a prescription?

No. But as per Australian law, you should have an Australian prescription written by an Australian doctor when you import the medication. Websites that claim all you need to do is fill in one of their instant “online consultations” are lying and you will be breaking the law.


Will Customs stop the importation?

No. We have a statement from Australian Customs confirming they are NOT interested in Erectile Dysfunction medications coming into Australia by post in amounts up to a 3 month supply in one shipment (and you can import 15 months worth in any 12 month period)


 I've made an order, but didn't get any confirmation, why is that?

You will always be notified about your order status via email, however some emails might fail because of your anti-spam security. Please check the SPAM folder of your email.


How are the medications shipped?

The medicines will be in blister packs with use-by dates printed on them. They do not come in boxes as these are export medicines. To protect your privacy, all medications arrive in unmarked envelopes resembling private mail with the return address in India.


What are generic medications?

A generic medication is the same as a brand-name medication in dosage, safety, strength, how it is taken, quality, performance and intended use.


Are generic medications counterfeit medicines ?

No. Counterfeit medicines are often packaged or marketed to look like a genuine item. For example, some websites promote, package and sell Sildenafil pills (the active ingredient in Viagra) as the actual brand name Pfizer Viagra. This is illegal. However, many countries have now overturned Pfizer's patent and generic Viagra became a reality in 2014. Generic Viagra is legally available and marketed in India, Canada, England, Europe, China, Australia and Thailand. If you read there is no such thing as Generic Viagra, you are being lied to. This website does not describe brand name ED meds. The treatments described on this website are not counterfeit. They are true generics.


 Are generic medications as safe as brand-name medications?

Yes. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand-name counterparts.


 Do generic medications take longer to work in the body?

No. Generic medications work in the same way and in the same amount of time as brand-name medications. However remember, Viagra has a stated success rate of %50 to %80 success in treating Erectile Dysfunction. Cialis and Levitra even lower. What's more, a great number of factors effect the sexual response tied to how ED meds work. 


What is the Returns Policy?

Please fill in the RETURNS form available from the RETURNS tab on the website. Please be sure to state why you are making a returns claim. You will need to return the item to an address supplied, at your own cost. If your claim is accepted, the item will be replaced free of charge less an administration fee of $25.00 and less the original shipping charge. At discretion, you may instead receive a refund less an administration fee of $15.00 and less the original shipping charge.


Why are credit cards NOT a preferred payment method?

Banks in Australia and the pharmaceutical industry here and in the USA have made it very hard for Australian interests to use credit cards for transactions for generic medicines. It is a case of "Big Business" protecting their massive profits and reducing your choice. Please note that bank transfer is in fact a fast and easy way to pay thanks to Internet Banking and Banking Phone Apps. 

And NOTE : you get BONUS PILLS EVERY TIME you pay by DIRECT DEPOSIT. The cost and risk to us for accepting credit cards in significant. So please help us in giving affordable access to ED meds in Australia by supporting us and using DIRECT DEPOSIT. It is very easy and quick, especially on your Mobile Phone Banking App.